Patient Access & Scheduling Specialist

10000 Sanford; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in the United States is seeking a Patient Access Representative to deliver exceptional customer service at the first point of contact, in clinic or by phone. You will help create a welcoming and accurate registration and scheduling experience for patients.

The position supports both adult and pediatric urology, with duties including greeting patients, collecting demographics, processing documents, and coordinating referrals and pre-authorizations.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• BLS may be required for certain locations/settings.

Responsibilities

• Greet patients & verify demographics.
• Create, scan & route documents or electronic forms.
• Inform patients about documents and capture signatures.
• Establish and assign financial responsibility; assist with arrangements.
• Collect co-payments, pre-payments, and payments on account balances.
• Address registration errors or denied insurance claims.

Job description

Sanford Health in the United States is seeking a Patient Access Representative to deliver exceptional customer service at the first point of contact, in clinic or by phone. You will help create a welcoming and accurate registration and scheduling experience for patients.

The position supports both adult and pediatric urology, with duties including greeting patients, collecting demographics, processing documents, and coordinating referrals and pre-authorizations.