Patient Access & Scheduling Specialist

10000 Sanford; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health seeks a Patient Access Representative to be the first point of contact, delivering exceptional patient service in person or by phone. You will greet patients, verify demographics, gather documents, and collect payments while coordinating scheduling, referrals, and pre-authorizations.

Join a team that values collaboration with oral surgery staff and other healthcare professionals to improve patient experiences and streamline processes in a busy clinical setting.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verify demographics.
• Create, scan and route documents or electronic forms.
• Inform patients what the document is and capture signatures.
• Establishes and assigns financial responsibility and assists with arrangements.
• Collects co-payments, pre-payments, and payments on account balances.
• Coordinate scheduling, referrals, and pre-authorization; assist with telehealth.

Skills

Customer service

Medical terminology

BLS certification

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health seeks a Patient Access Representative to be the first point of contact, delivering exceptional patient service in person or by phone. You will greet patients, verify demographics, gather documents, and collect payments while coordinating scheduling, referrals, and pre-authorizations.

Join a team that values collaboration with oral surgery staff and other healthcare professionals to improve patient experiences and streamline processes in a busy clinical setting.