Patient Access & Scheduling Specialist

White Plains Hospital Inc; United States; On-site; USD 43,000 - 63,000; Full time

Job summary

White Plains Hospital Medical Center is seeking a Patient Access Center representative to handle scheduling, registrations and inquiries. You will respond to appointments, referrals and insurance questions while maintaining accurate patient records and a high level of service.

Candidates should have a high school diploma or GED and prior customer service or call center experience, with preference for physician practice familiarity and EMR exposure.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Previous physician practice experience preferred.
• Previous call center experience preferred.
• Basic medical terminology and EMR experience preferred.

Responsibilities

• Responds to multi-channel inquiries regarding appointments, referrals, refills, etc. in accordance with scheduling guidelines and clinical escalation protocols.
• Ensures accurate patient demographics, insurance coverage and updates medical records.
• Performs front desk duties, scheduling and registration at offsite practices as needed.
• Provides feedback and collaborates with colleagues and leadership to improve departmental performance.
• Attends mandatory meetings/in-services and participates in workgroups or projects as assigned.

Skills

Customer service

Call center experience

Multi-tasking

English proficiency

Education

High school diploma or GED

Tools

Electronic scheduling

Electronic medical records

Job description

White Plains Hospital Medical Center is seeking a Patient Access Center representative to handle scheduling, registrations and inquiries. You will respond to appointments, referrals and insurance questions while maintaining accurate patient records and a high level of service.

Candidates should have a high school diploma or GED and prior customer service or call center experience, with preference for physician practice familiarity and EMR exposure.