Patient Access & Scheduling Specialist

White Plains Hospital Inc; City of White Plains (NY); On-site; USD 28,000 - 42,000; Full time

Job summary

White Plains Hospital Medical Center is seeking a Patient Access Associate for the Scarsdale Medical Group. This full-time, day-shift position (Mon-Fri, varied hours) handles multi-channel inquiries about appointments, referrals, and insurance, and performs scheduling, registration, and front-desk duties at offsite practices as needed.

The role requires a high school diploma or GED and customer service experience; prior call center experience is preferred.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Previous call center experience preferred.
• Basic medical terminology, electronic scheduling, and electronic medical record experience preferred.

Responsibilities

• Responds to multi-channel inquiries regarding appointments, referrals, and refills.
• Performs scheduling, registration, and other front desk duties.
• Maintains accurate patient demographics and insurance coverage in EMR.
• Attends mandatory meetings and collaborates with team to improve performance.

Education

High school diploma or GED

Tools

EMR systems

Electronic scheduling

Job description

White Plains Hospital Medical Center is seeking a Patient Access Associate for the Scarsdale Medical Group. This full-time, day-shift position (Mon-Fri, varied hours) handles multi-channel inquiries about appointments, referrals, and insurance, and performs scheduling, registration, and front-desk duties at offsite practices as needed.

The role requires a high school diploma or GED and customer service experience; prior call center experience is preferred.