Patient Access & Scheduling Specialist

MUSC Health; Mount Pleasant (SC); On-site; USD 22,000 - 30,000; Full time

Job summary

University Medical Associates (UMA) is seeking a patient access professional to greet patients and families, schedule appointments, and manage registrations, both by phone and in person. You will collect demographic and insurance information, verify coverage, and collect co-pays to keep the clinic running smoothly.

The role emphasizes confidentiality, accurate financial records, and excellent customer service in a fast-paced healthcare setting. 40 hours weekly, on-site in Mount Pleasant, SC.

Qualifications

• High school diploma or GED.
• One (1) year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Education

High school diploma or GED

Tools

Hospital information systems

Word processing

Job description

University Medical Associates (UMA) is seeking a patient access professional to greet patients and families, schedule appointments, and manage registrations, both by phone and in person. You will collect demographic and insurance information, verify coverage, and collect co-pays to keep the clinic running smoothly.

The role emphasizes confidentiality, accurate financial records, and excellent customer service in a fast-paced healthcare setting. 40 hours weekly, on-site in Mount Pleasant, SC.