Patient Access Specialist I: Smooth Registration & Scheduling

C002 Medical University Hospital Authority (MUHA); Kentucky; On-site; USD 21,000 - 29,000; Full time

Job summary

Medical University Hospital Authority (MUHA) is seeking an organized Patient Access Registrar to support preadmission and admission workflows. You will verify demographics, insurance data, and scheduling, enter information into the hospital system, and coordinate with financial counselors and patient accounting to ensure compliance.

Responsibilities include guiding registration procedures, handling insurance inquiries, addressing patient concerns, and auditing data quality while adhering to MUSC

Qualifications

• High school diploma with 1 year experience in customer service, health care or a business related field.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.

Skills

Customer service

Insurance verification

Registration procedures

Education

High school diploma or GED

Tools

Hospital information systems

Job description

Medical University Hospital Authority (MUHA) is seeking an organized Patient Access Registrar to support preadmission and admission workflows. You will verify demographics, insurance data, and scheduling, enter information into the hospital system, and coordinate with financial counselors and patient accounting to ensure compliance.

Responsibilities include guiding registration procedures, handling insurance inquiries, addressing patient concerns, and auditing data quality while adhering to MUSC