Patient Access & Scheduling Specialist

10000 Sanford; United States; On-site; USD 23,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative for the Sanford Radiation Oncology Clinic to manage patient registration, scheduling, and financial counseling. You will greet patients, verify demographics, process documents, and coordinate with providers to ensure smooth clinic operations.

The role involves collecting payments, handling referrals and pre-authorizations, and supporting telemedicine and recall activities as needed.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verifies demographics.
• Create, scan & route documents or electronic forms.
• Inform patients what the document is and capture signatures.
• Establishes and assigns financial responsibility and assists with arrangements.
• Collects co-payments, pre-payments, and payments on account balances.
• Address registration errors or denied insurance claims in the work queue.
• Coordinate appointments with nursing team and providers.
• Obtain and coordinate referrals and pre-authorization.
• Arrange interpreter services and check patients in/out.
• Operate multi-line phone and manage recall/waitlists.

Skills

Customer service

Medical terminology

Communication

Education

High school diploma or equivalent

Job description

Sanford Health is seeking a Patient Access Representative for the Sanford Radiation Oncology Clinic to manage patient registration, scheduling, and financial counseling. You will greet patients, verify demographics, process documents, and coordinate with providers to ensure smooth clinic operations.

The role involves collecting payments, handling referrals and pre-authorizations, and supporting telemedicine and recall activities as needed.