Patient Access Representative - Radiation Oncology Clinic - 40 hrs/wk

sanford; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative in Sioux Falls to greet patients, verify demographics, and manage in-person registration and scheduling. This front-facing role requires handling multi-line calls, collecting payments, and routing documents to ensure a smooth patient journey within the clinic.

Hours are Monday–Thursday 7:30am–4:30pm and Friday 6:30am–3:30pm, with an emphasis on delivering exceptional customer service and a welcoming environment for patients at the Edith

Qualifications

• High school diploma preferred.
• One year of work experience, preferably in a medical office.
• Medical terminology helpful; customer service skills essential.
• BLS may be required for certain locations/settings.

Responsibilities

• Greet patients and verifies demographics.
• Create, scan, and route documents or electronic forms.
• Inform patients what the document is and capture signatures.
• Establishes financial responsibility and assists with arrangements.
• Collects co-payments, pre-payments, and payments on account balances.
• May address registration errors or denied insurance claims.
• Schedule appointments with nursing teams and providers.
• Coordinate referrals and pre-authorizations.
• Arrange interpreter services and handle check-in/out.
• Operate multi-line phone and switchboard duties.
• Manage recall and waitlists as needed.
• Prepare charts and organize provider documents.
• Coordinate patient financial assistance and health information management.

Skills

Customer service

Communication skills

Phone system operations

Medical terminology

Education

High school diploma

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours

40

Compensation

Salary Range: $16.25 - $23.00

Union Position

No

Department Details

Sanford Radiation Oncology Clinic is located in the Edith Sanford Cancer Center on the Sanford campus. As a Patient Access Representative, you will use your talents to impact the patient journey by helping patients gain access to care. This position is front facing with in-person patient registration, scheduling and incoming and outgoing phones.Hours: Monday - Thursday 7:30am - 4:30pm and Friday 6:30am - 3:30pm

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

EEO Statement

Sanford is an EEO/AA Employer M/F/Disability/Vet.

Accommodation Information

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].