Patient Access & Scheduling Specialist

Intermountain Healthcare; Thornton (CO); On-site; USD 27,000 - 35,000; Full time

Job summary

Intermountain Healthcare in Thornton, CO seeks a Patient Service Representative to be the first point of contact for patients. You will greet, register, and schedule appointments, verify insurance, and document interactions in the EMR while maintaining patient privacy.

The role emphasizes teamwork with caregivers, accurate data entry, and professional communication to ensure excellent patient experience and billing support.

Qualifications

• Six months of customer service experience.
• Basic computer skills including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy and PHI of patients and caregivers.

Responsibilities

• Greet and check-in/out patients, verify information and schedule appointments.
• Register patients and update demographic data in the registration system.
• Assist with insurance verification and pre-certification processes when needed.
• Document all phone calls and interactions in the EMR.
• Handle payments and educate patients on financial assistance.

Skills

Customer service

Word processing

Data entry

Interpersonal skills

PHI protection

Communication

Collaboration

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Healthcare in Thornton, CO seeks a Patient Service Representative to be the first point of contact for patients. You will greet, register, and schedule appointments, verify insurance, and document interactions in the EMR while maintaining patient privacy.

The role emphasizes teamwork with caregivers, accurate data entry, and professional communication to ensure excellent patient experience and billing support.