Patient Access Coordinator

Pediatrics Northwest, PS; Tacoma (WA); On-site; USD 46,000 - 69,000; Full time

Benefits offered by this job

Health and Vision Insurance - Employee

Dental Insurance

Life Insurance

Voluntary Insurance Plans

401k plan

Profit Sharing

8 Paid Holidays per year

3 weeks PTO for first year

EAP services

Job summary

Pediatrics Northwest, PS is seeking a Patient Access Coordinator in Tacoma, WA to schedule appointments, verify patient information, and support clinic operations. You will work with providers to optimize availability and ensure smooth patient flow while delivering excellent customer service.

The role requires multitasking, professionalism, and the ability to handle high-pressure situations. Travel to other clinic locations may be required, with full-time hours 8 am–5 pm and some Saturdays.

Qualifications

• 1+ years of customer service experience (healthcare setting preferred).
• Experience in a medical office or call center is a plus.
• Experience with Electronic Medical Records (EMR) systems preferred.
• Proficient with Microsoft Office Suite; good computer skills.

Responsibilities

• Answer office lines and manage overflow calls promptly.
• Verify patient demographics during scheduling.
• Schedule appointments using provider templates and processes.
• Maintain and adjust schedules to ensure proper patient flow.
• Coordinate with front desk and nursing staff to ensure coverage.

Skills

Customer service

Spanish speaking

Education

High School Diploma or equivalent

Tools

EMR systems

Microsoft Office Suite

Job description

Job Title: Patient Access Coordinator

We are seeking a Patient Access Coordinator to join our team!

Our Patient Access Coordinators are responsible for a variety of duties including scheduling appointments via telephone and monitoring assigned templates to ensure proper patient flow and adequate availability of appointment slots. This position demands exceptional customer service skills to foster welcoming and positive interactions with our patients, ensuring alignment with our core values. The candidate must demonstrate strong multitasking abilities and maintain a high standard of professional etiquette.

Location: Tacoma, WA. Occasional travel to other clinic locations based on staffing needs is required, as determined by the Managers or Administrators.

Schedule: Full-time, 8 am - 5 pm Monday through Friday (40 hours per week), with some Saturday shifts required (8 am - 1 pm) at an additional $3.50 per hour weekend differential. Saturday rotation is required approximately once every 6-8 weeks.

Pay: $22.21 - $33.17 per hour. Salary commensurate with experience.

Key Responsibilities (include, but not limited to):

• Answers assigned office line and overflow lines in a timely manner.
• Clears voicemails and makes return calls in a timely manner.
• Schedules appointments following provider templates and processes.
• Verifies all patient demographic information during the scheduling of the appointment.
• Monitors and maintains assigned schedules to ensure proper patient flow.
• Works closely with Office Leads to fill and maintain provider schedules.
• Relays telephone messages to the appropriate person, i.e. nurse messages.
• Prepares for possible daily computer unavailability by printing and storing provider’s daily schedules.
• Verifies state insurance and PCP assignment for proper placement and coverage of patients.
• Reschedules appointments to accommodate changes in the providers’ schedules when necessary.
• Works closely with the front office staff.
• Confirms patient appointments when needed.
• Attends all Support Services mandatory meetings.
• Must work well under pressure, meeting multiple and sometimes competing deadlines.

Qualifications:

• Education –High School diploma or equivalent.
• Experience – 1 or more years’ experience working in customer service. Preferred experience in a medical office setting and/or in a call center environment.
• Preferred experience working with Electronic Medical Records (EMR) systems.
• Experience with Microsoft Office Suite.
• Spanish Speaking is Preferred.

Benefits:

• Health and Vision Insurance - Employee premium covered 100% by Peds NW.
• Dental Insurance
• Life Insurance
• Voluntary Insurance Plans
• 401k plan
• Profit Sharing
• 8 Paid Holidays per year
• 3 weeks PTO for first year of employment. PTO available for use after 90 days of employment.
• EAP services

Candidate required to pass background check and drug screen. Pediatrics Northwest is an Equal Opportunity Employer. Pediatrics Northwest is adhering to Washington State Laws regarding Health Care Professionals and the COVID-19 vaccine and employees must be vaccinated.