Patient Access & Scheduling Specialist

Texas Tech University - Health Sciences Center; Midland (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health plans

Paid time off

Retirement plans

Wellness programs

Mother-friendly workplace

Job summary

Texas Tech University Health Sciences Center is seeking an Administrative Clinic Assistant to ensure smooth patient flow, schedule appointments, and handle related paperwork. You will process charges, filing insurance claims, and respond to inquiries from patients and insurers.

The role requires a high school diploma and at least 1 year of customer service or office experience, with bilingual English/Spanish preferred and some clinical exposure preferred.

Qualifications

• High school diploma or equivalent required.
• One year of customer service, office, or related experience.
• Bilingual English/Spanish preferred.
• Previous clinical experience preferred.

Responsibilities

• Answer calls, schedule appointments, and relay messages to the nurse.
• Enter patient demographics to ensure clean insurance claim submissions.
• Respond to patient and insurer inquiries, including prior authorizations.
• Verify insurance coverage and obtain required authorizations before scheduling.
• Make outgoing calls to patients for reminders and communication.
• Document all communications in EMR.
• Handle daily cash transactions and end-of-day cash counts.
• Attend and participate in monthly departmental meetings.
• Maintain knowledge of department and HSC policies to ensure compliance.

Skills

Customer service

Office experience

Education

High school diploma or equivalent

Job description

Texas Tech University Health Sciences Center is seeking an Administrative Clinic Assistant to ensure smooth patient flow, schedule appointments, and handle related paperwork. You will process charges, filing insurance claims, and respond to inquiries from patients and insurers.

The role requires a high school diploma and at least 1 year of customer service or office experience, with bilingual English/Spanish preferred and some clinical exposure preferred.