Patient Access Specialist - Scheduling & Care Support

Planned Parenthood of Greater Texas, Inc.; Dallas (TX); On-site; USD 20,664 - 30,307; Full time

Job summary

Planned Parenthood of Greater Texas, Inc. is seeking a Patient Access Representative to handle incoming calls, schedule appointments, and provide information about services. The role requires a friendly, confidential, and customer-focused approach within a family planning environment.

The position involves managing appointment requests, assisting patients with directions and hours, and supporting the center’s daily operations with accuracy and empathy.

Qualifications

• High School Diploma or equivalent plus 6 months in call center, medical billing, medical front office, medical assistant, or customer service.

Responsibilities

• Answer high volume calls and schedule appointments in the appointment system.
• Process online appointment requests and schedule appointments in the system.
• Triages calls to appropriate team members.
• Provide information about Planned Parenthood services and directs to health centers.

Skills

Customer service

Spanish/English bilingual

Telephone handling

Computer literacy

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Internet

Job description

Planned Parenthood of Greater Texas, Inc. is seeking a Patient Access Representative to handle incoming calls, schedule appointments, and provide information about services. The role requires a friendly, confidential, and customer-focused approach within a family planning environment.

The position involves managing appointment requests, assisting patients with directions and hours, and supporting the center’s daily operations with accuracy and empathy.