Patient Access & Scheduling Specialist

Rowan-Diagnostic-Clinic,-PA; Salisbury (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Rowan-Diagnostic-Clinic-PA is seeking a Patient Access Representative to handle front desk check-in/out, scheduling, medical records, and referrals. The role involves cross-training across areas, strong patient communication, and adherence to HIPAA privacy rules.

You will coordinate with physicians, verify insurance, and maintain accurate EHR records in a busy clinic environment. The position is full-time and non-exempt, with potential for after-hours coverage as needed.

Qualifications

• High school diploma required; some college preferred.
• Proficient in English; Spanish language skills desired.
• Knowledge of HIPAA privacy rules and patient confidentiality.
• Knowledge of medical practice protocols related to scheduling appointments.
• Experience with manual and computerized scheduling systems.
• Familiarity with insurance verification and referral processes.
• Comfort using Excel and electronic health records software.
• Ability to manage multiple schedules and communication channels effectively.

Responsibilities

• Check patients in and out at the front desk.
• Schedule appointments for all types of visits.
• Collect copays, balances, and verify insurance eligibility.
• Process referrals and manage medical records documentation.
• Answer phone calls and portal messages in a timely manner.
• Coordinate with physicians and other staff to optimize scheduling.
• Maintain accurate patient information in the EHR and filing systems.

Skills

Customer service

Communication skills

Critical thinking

Bilingual Spanish

HIPAA knowledge

Scheduling coordination

Office software

Education

High school diploma

Some college (2 years)

Tools

Excel spreadsheets

Scheduling systems software

Medical records software

EHR software

Job description

Rowan-Diagnostic-Clinic-PA is seeking a Patient Access Representative to handle front desk check-in/out, scheduling, medical records, and referrals. The role involves cross-training across areas, strong patient communication, and adherence to HIPAA privacy rules.

You will coordinate with physicians, verify insurance, and maintain accurate EHR records in a busy clinic environment. The position is full-time and non-exempt, with potential for after-hours coverage as needed.