Patient Access & Services Specialist

10 Mary Free Bed Rehabilitation Hospital; Norton Shores (MI); On-site; USD 23,000 - 32,000; Full time

Job summary

Mary Free Bed Rehabilitation Hospital is seeking a frontline patient access representative to greet visitors, collect demographics and insurance information, and coordinate scheduling for multi-disciplinary evaluations. You will support check-in/out, explain benefits, and assist with payments and financial guidance.

This role emphasizes courteous service and teamwork in a high-paced hospital setting. The position requires strong communication and data-entry accuracy, with preferred associates or

Qualifications

• GED or Diploma; Associates degree preferred; Computer experience with high accuracy data entry.
• Excellent telephone and customer service skills.
• Outstanding organizational, interpersonal, communication, and overall customer service skills.
• Ability to perform in a high paced environment with a positive attitude and interact with professional staff.

Responsibilities

• Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk.
• Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients.
• Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs.
• Manage calls from insurance/care managers to coordinate multi discipline care for patients.
• Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care.
• Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives.
• Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes.
• Provide various other responsibilities and clerical/therapist support as delegated by Manager.

Skills

Customer service

Data entry accuracy

Telephone skills

Interpersonal skills

Organizational skills

Education

GED or Diploma

Associates degree preferred

Tools

EMR systems

Microsoft Office

Job description

Mary Free Bed Rehabilitation Hospital is seeking a frontline patient access representative to greet visitors, collect demographics and insurance information, and coordinate scheduling for multi-disciplinary evaluations. You will support check-in/out, explain benefits, and assist with payments and financial guidance.

This role emphasizes courteous service and teamwork in a high-paced hospital setting. The position requires strong communication and data-entry accuracy, with preferred associates or