Patient Access & Scheduling Specialist

CommonSpirit Health; Sacramento (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative for its California clinics. You will greet patients and visitors, serving as the primary phone contact and distributing messages to the care team.

You will collect demographics and insurance information, verify eligibility, and schedule appointments in the electronic system with accuracy and care. Candidate should demonstrate empathy, strong communication, and high-quality customer service in a fast-paced outpatient

Qualifications

• Six months of outpatient reception experience preferred, or equivalent high-volume customer service experience.
• High School diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding and ability to use standard office equipment and software.

Responsibilities

• Greet patients and visitors and provide excellent customer service.
• Serve as the primary phone contact for clinic calls and relay messages.
• Collect and update demographics and insurance information; verify health plan eligibility.
• Schedule appointments using the electronic practice management system and perform other clerical duties as needed.

Skills

Customer service

Phone reception

Empathy

Active listening

Interpersonal skills

Education

High School diploma or equivalent

Job description

Dignity Health Medical Foundation is seeking a Medical Office Representative for its California clinics. You will greet patients and visitors, serving as the primary phone contact and distributing messages to the care team.

You will collect demographics and insurance information, verify eligibility, and schedule appointments in the electronic system with accuracy and care. Candidate should demonstrate empathy, strong communication, and high-quality customer service in a fast-paced outpatient