Medical Office Scheduler & Front Desk Specialist

Dignity Health; Citrus Heights (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Dignity Health Medical Foundation in California seeks a Medical Office Representative to greet patients, handle calls, and support clinic operations. You will collect demographics, verify insurance, schedule appointments via the electronic practice management system, and relay messages accurately.

The role requires excellent customer service, strong communication, and basic keyboarding skills. Prior outpatient receptionist experience preferred; HS diploma required.

Qualifications

• Six months of outpatient receptionist experience or equivalent in a high-volume setting.
• High School diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and ability to use standard office equipment and software.

Responsibilities

• Greet patients and provide courteous service at the first point of contact.
• Answer and screen incoming calls on a multi-line phone system.
• Collect demographics and insurance information, verify eligibility.
• Schedule appointments using the electronic practice management system.
• Perform clerical duties to support daily clinic operations.

Skills

Customer service

Interpersonal skills

Organization

Keyboarding

Education

High School diploma or equivalent

Tools

Electronic practice management system

Multi-line phones/ACD phones

Computer software

Job description

Dignity Health Medical Foundation in California seeks a Medical Office Representative to greet patients, handle calls, and support clinic operations. You will collect demographics, verify insurance, schedule appointments via the electronic practice management system, and relay messages accurately.

The role requires excellent customer service, strong communication, and basic keyboarding skills. Prior outpatient receptionist experience preferred; HS diploma required.