Patient Access & Scheduling Specialist

CommonSpirit Health; Citrus Heights (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Dignity Health Medical Foundation seeks a Medical Office Representative to greet patients, handle calls, collect demographics and insurance information, verify eligibility, and schedule appointments using the clinic’s practice management system. This role supports daily clinic operations with professional communication and empathy.

Ideal candidates have strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced outpatient setting.

Qualifications

• Six (6) months of outpatient front desk experience preferred but not required.
• High School Diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and ability to use standard office equipment.

Responsibilities

• Greet patients and act as the primary phone contact for the clinic.
• Collect and update demographics and insurance information.
• Verify health plan eligibility and document messages.
• Schedule appointments using the electronic practice management system.
• Perform clerical tasks to support daily clinic operations.

Skills

Customer service

Active listening

Empathy

Phone etiquette

Communication

Education

High School Diploma

Tools

Electronic practice management system

Job description

Dignity Health Medical Foundation seeks a Medical Office Representative to greet patients, handle calls, collect demographics and insurance information, verify eligibility, and schedule appointments using the clinic’s practice management system. This role supports daily clinic operations with professional communication and empathy.

Ideal candidates have strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced outpatient setting.