Patient Access & Scheduling Specialist

CommonSpirit Health; Folsom (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Dignity Health Medical Foundation, a California nonprofit health system, seeks a Medical Office Representative to greet patients and serve as the primary clinic contact, handling calls for physicians and visitors.

You will collect demographics, verify insurance, schedule appointments using the practice management system, and perform clerical duties to support daily operations, with a patient-centered, empathetic approach.

Qualifications

• Six (6) months' experience in outpatient reception or equivalent high-volume customer service role.
• High School diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and basic computer proficiency are required.

Responsibilities

• Greet and assist patients, physicians, and visitors.
• Primary phone contact for incoming clinic calls and message distribution.
• Collect and update demographics and insurance information; verify eligibility.
• Take complete and accurate messages; coordinate appointment scheduling.
• Schedule appointments using an electronic practice management system; support daily clinic operations.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Education

High School diploma or equivalent

Job description

Dignity Health Medical Foundation, a California nonprofit health system, seeks a Medical Office Representative to greet patients and serve as the primary clinic contact, handling calls for physicians and visitors.

You will collect demographics, verify insurance, schedule appointments using the practice management system, and perform clerical duties to support daily operations, with a patient-centered, empathetic approach.