Patient Concierge & Front Desk Associate

Dignity Health; California; On-site; USD 34,000 - 39,000; Full time

Job summary

Dignity Health Medical Foundation in California seeks a friendly Medical Office Representative to greet patients and provide top-notch service. You will be the primary phone contact for the clinic and efficiently distribute messages while coordinating with physicians and visitors.

The role includes collecting demographics and insurance data, verifying eligibility, scheduling appointments in the electronic practice management system, and handling clerical duties to support daily operations with

Qualifications

• Six (6) months experience in an outpatient setting as a Medical Office Receptionist preferred; or equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills are essential
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment

Responsibilities

• Greet patients and provide excellent customer service; be the primary phone contact for the clinic and distribute messages
• Collect and update demographics and insurance information, verify health plan eligibility, and take complete messages
• Schedule mutually acceptable appointment times using an electronic practice management system
• Perform other clerical duties to support daily clinic operation goals, benchmarks, and quality patient care initiatives
• Demonstrate empathy, active listening, and professional communication with patients and staff

Skills

Customer service

Active listening

Empathy

Telephone etiquette

Education

High School diploma or equivalent

Tools

Electronic practice management system

Job description

Dignity Health Medical Foundation in California seeks a friendly Medical Office Representative to greet patients and provide top-notch service. You will be the primary phone contact for the clinic and efficiently distribute messages while coordinating with physicians and visitors.

The role includes collecting demographics and insurance data, verifying eligibility, scheduling appointments in the electronic practice management system, and handling clerical duties to support daily operations with