Patient Access & Scheduling Specialist

VCU Health; Richmond (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

VCU Health is seeking a Patient Access Representative to deliver quality service to patients, families, visitors and staff. The role includes reception, scheduling and patient registration, plus verifying eligibility and collecting co-pays as needed.

Ideal candidates will have a high school diploma or GED, strong computer skills, and experience with Microsoft Office and medical terminology. Training may include insurance systems and billing workflows in a healthcare setting.

Qualifications

• High school diploma or GED is required.
• Basic computer skills, MS Office and internet navigation experience.
• Typing speed of 40 words per minute or faster.
• Experience with medical billing/registration systems is preferred.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Greet and assist patients, families, and staff in a courteous manner.
• Schedule and register patients for appointments and procedures.
• Verify and collect insurance eligibility; enter data into systems.
• Collect co-pays when applicable and assist with financial counseling.
• Maintain patient information accuracy and support clerical tasks.

Skills

Typing 40 wpm

MS Office & Internet navigation

Healthcare insurance knowledge

Customer service experience

Education

High school diploma or GED

Associate’s or Bachelor’s degree in related field (preferred)

Tools

Electronic medical billing systems

Registration systems

Job description

VCU Health is seeking a Patient Access Representative to deliver quality service to patients, families, visitors and staff. The role includes reception, scheduling and patient registration, plus verifying eligibility and collecting co-pays as needed.

Ideal candidates will have a high school diploma or GED, strong computer skills, and experience with Microsoft Office and medical terminology. Training may include insurance systems and billing workflows in a healthcare setting.