Patient Access & Scheduling Specialist

stcharles; Redmond (OR); On-site; USD 29,000 - 39,000; Full time

Job summary

St. Charles Health System in Redmond, Oregon is seeking a Patient Service Representative 1. The role acts as liaison between patients and staff, handling clerical and reception tasks, and supporting administrative workflows in ambulatory services.

Responsibilities include scheduling appointments, performing real-time eligibility checks, collecting demographics and payments, processing deposits, and ensuring accurate check-in/out. Strong customer service and confidentiality are essential.

Qualifications

• High school diploma or GED required.
• Preferred: 1 year of clerical health‑care experience.
• Experience handling patient payments and deposits is a plus.

Responsibilities

• Schedule appointments per department guidelines and maximize access.
• Perform real-time insurance eligibility checks and route scheduling accordingly.
• Register patients: collect demographics, insurance, and payments.
• Support daily clinic operations and manage patient communications.
• Maintain confidentiality and provide courteous, accurate service.

Skills

Customer service

Scheduling

Registration

Financial clearance

EHR systems

Medical terminology

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

St. Charles Health System in Redmond, Oregon is seeking a Patient Service Representative 1. The role acts as liaison between patients and staff, handling clerical and reception tasks, and supporting administrative workflows in ambulatory services.

Responsibilities include scheduling appointments, performing real-time eligibility checks, collecting demographics and payments, processing deposits, and ensuring accurate check-in/out. Strong customer service and confidentiality are essential.