Patient Services Specialist – Heart & Lung

St. Charles Health System Inc.; Saint Charles (MO); On-site; USD 29,000 - 39,000; Full time

Job summary

St. Charles Health System is seeking a Patient Service Representative 1 to join the St. Charles Medical Group.

The role acts as a liaison between patients and staff, handling clerical and reception duties and assisting with administrative tasks in ambulatory clinics across Central Oregon. The position emphasizes accurate scheduling, patient registration, insurance verification, and delivering compassionate customer service in a fast-paced environment.

Qualifications

• Experience in a healthcare setting is preferred.
• Excellent customer service and communication skills.
• Ability to handle scheduling and patient flow efficiently.

Responsibilities

• Schedules patient appointments using the electronic health system per guidelines.
• Performs real-time eligibility checks for insurance benefits and routes requests accordingly.
• Registers patients with accurate demographic and billing information and processes payments and deposits.
• Maintains clinic operations, manages messages and queues, and supports document handling and distribution.

Skills

Customer service

Communication

Scheduling

Medical terminology

Education

High school diploma or GED

Tools

None

Job description

St. Charles Health System is seeking a Patient Service Representative 1 to join the St. Charles Medical Group.

The role acts as a liaison between patients and staff, handling clerical and reception duties and assisting with administrative tasks in ambulatory clinics across Central Oregon. The position emphasizes accurate scheduling, patient registration, insurance verification, and delivering compassionate customer service in a fast-paced environment.