Patient Access & Scheduling Specialist

Southwest Behavioral & Health Services; Phoenix, Northern (AZ, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO: 3 weeks in first year

10 paid holidays

Low-cost health, dental and vision

Short/long-term disability and life保险

Tuition reimbursement program

Employee Assistance Program

Job summary

Southwest Behavioral & Health Services is seeking a Front Office Representative to support our Metro Outpatient Clinic. The full-time role focuses on processing medication refills, prior authorizations, lab results, and coordinating prescriber schedules.

We encourage Medical Assistants to apply. Join a team dedicated to compassionate care in the Phoenix area and contribute to efficient clinic operations.

Qualifications

• High School Diploma or GED required.
• Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements).
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive upon hire.

Responsibilities

• Process refill requests, med issues and prior authorizations.
• Process and monitor lab results.
• Administer injections as needed.
• Make client contact calls for follow-up and complaint resolution.
• Manage prescriber schedules and block documentation time.
• Update and maintain all client databases and scheduling of consumer appointments.
• Maintain accurate, thorough, and current documentation of contact with consumers and services received/provided.
• Coordinate transportation as clinically necessary.
• Coordinate care per policies and clinical protocols.
• Obtain vital signs for prescribers.
• Schedule medication, counseling, and intake appointments.
• Complete intake referrals and screenings.
• Reschedule appointments when clinical staff are out.
• Perform general clerical duties as requested.
• Greet consumers and answer incoming phone calls by the third ring.
• Check clients in/out.
• Verify consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, LIS, Medicare Part D.
• Process transfer requests.
• Collect client fees/copays.
• May work at various SB&H locations as required.

Skills

Communication

Organization

Interpersonal skills

Education

High School Diploma or GED

Job description

Southwest Behavioral & Health Services is seeking a Front Office Representative to support our Metro Outpatient Clinic. The full-time role focuses on processing medication refills, prior authorizations, lab results, and coordinating prescriber schedules.

We encourage Medical Assistants to apply. Join a team dedicated to compassionate care in the Phoenix area and contribute to efficient clinic operations.