Front Office Coordinator – Behavioral Health Clinic

Southwest Behavioral Health Services; Phoenix (AZ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

3 weeks PTO

10 paid holidays

Low-cost health insurance

Tuition reimbursement

Career development

Job summary

Southwest Behavioral & Health Services is seeking a Front Office Representative for our 7th Ave Outpatient Clinic in Phoenix. This full-time 40-hour-per-week role supports the clinic by handling refills, prior authorizations, lab results, and prescriber scheduling while acting as a liaison among consumers, prescribers, and clinical staff.

The ideal candidate will have a High School Diploma or GED and clerical experience, preferably in behavioral health.

Qualifications

• High School Diploma or GED required.
• Prior clerical experience preferred, ideally in behavioral health.
• Completion of a Medical Assistant training program is highly preferred.

Responsibilities

• Process refill requests, medication issues and prior authorizations.
• Process and monitor lab results.
• Make client contact calls for follow-up and issue resolution.
• Manage prescriber schedules and coordinate with clinical staff.
• Maintain client databases and schedule appointments.
• Verify and update consumer contact information and eligibility.
• Coordinate transportation and patient care per policies.
• Schedule medications, counseling, and intake appointments.

Skills

Communication

Organization

Coordination

Education

High School Diploma or GED

Job description

Southwest Behavioral & Health Services is seeking a Front Office Representative for our 7th Ave Outpatient Clinic in Phoenix. This full-time 40-hour-per-week role supports the clinic by handling refills, prior authorizations, lab results, and prescriber scheduling while acting as a liaison among consumers, prescribers, and clinical staff.

The ideal candidate will have a High School Diploma or GED and clerical experience, preferably in behavioral health.