Front Office Representative- Bilingual

Southwest Behavioral & Health Services; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

3 weeks PTO in the first year

10 paid holidays

Low-cost medical, dental, and vision insurance

Tuition reimbursement program

Job summary

A healthcare service provider in Phoenix is seeking a Front Office Representative. The role includes processing medication refill requests, managing prescriber schedules, and acting as a liaison between consumers and clinical staff. Candidates must have a High School Diploma or G.E.D, with clerical experience, and are preferred to be bilingual. The position offers full-time hours along with a comprehensive benefits package including PTO and health insurance.

Qualifications

• High School Diploma or G.E.D required.
• Prior clerical experience, preferably in a behavioral health setting.
• 1–2 years of experience in a medical or behavioral health background preferred.

Responsibilities

• Process refill requests, medication issues, and prior authorizations.
• Schedule medication, counseling, and intake appointments.
• Manage prescriber schedules and establish client databases.

Skills

Clerical experience

Bilingual (English/Spanish)

Education

High School Diploma or G.E.D

Completion of a Medical Assistant training program

Job description

Job Preview

Front Office Representative will process medication refill requests, prior authorizations, lab results, manage prescriber schedules, and act as liaison between consumers, prescribers, and clinical staff. Medical Assistants encouraged to apply.

Location & Schedule

Full‑time (40 hours per week) position at the Metro Outpatient Clinic.

Responsibilities

• Process refill requests, medication issues, and prior authorizations
• Process and monitor lab results
• Administer injections as needed
• Conduct client contact calls for follow‑up and complaint resolution
• Manage prescriber schedules (blocking documentation time, meetings, etc.)
• Establish, update, and maintain client databases and scheduling of consumer appointments
• Maintain accurate, thorough, and current documentation of contact with consumers and services received/provided
• Coordinate transportation as clinically necessary/appropriate
• Coordinate care and needs in accordance with established policies, procedures, and clinical protocols
• Obtain vital signs for prescribers
• Schedule medication, counseling, and intake appointments
• Complete intake referrals and screening
• Reschedule appointments when clinical staff are out unexpectedly
• Perform general clerical duties for the clinic as requested/assigned by Front Office Supervisor, Program Director, and/or Administrative Coordinator
• Greet consumers and answer all incoming phone calls by third ring
• Check clients in/out
• Confirm/update consumer contact information
• Verify consumer eligibility/enrollment prior to appointment (AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D)
• Process transfer requests
• Collect client fees/copay
• May be expected to work at various SB&H locations as required

Qualifications

• High School Diploma or G.E.D required
• Prior clerical experience, preferably in a behavioral health setting; coursework may substitute for part of experience

Preferred

• Completion of a Medical Assistant training program highly preferred
• Medical Assistant certification preferred
• 1–2 years of experience in a medical or behavioral health background preferred
• Bilingual (English/Spanish) preferred

Benefits

• 3 weeks of PTO in the first year of employment, with increased accruals after continued service
• 10 paid holidays
• Low‑cost medical, dental, and vision insurance, short‑term/long‑term disability, and life insurance for employees
• 40% company match up to a 10% deferral into the SB&H retirement account
• Career development and internal promotion opportunities
• Tuition reimbursement program and discount degree programs
• Employee Assistance Program, health & wellness resources, and more

Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SB&H is a drug‑free workplace. Drug screening is required.