Front Office Representative

Southwest Behavioral & Health Services; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

3 weeks PTO in first year

10 paid holidays

Low-cost medical, dental and vision

Disability and life insurance

Tuition reimbursement program

Career development opportunities

Job summary

Southwest Behavioral & Health Services is seeking a dedicated Front Office Representative for our 7th Ave Outpatient Clinic. This full-time role handles refills, authorizations, scheduling, and coordination with prescribers and clinical staff.

The position requires organized, empathetic communication and bilingual English/Spanish skills. MA staff are encouraged to apply, with responsibilities spanning intake, eligibility checks, and clerical duties.

Qualifications

• High School Diploma or GED required.
• Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for coursework in lieu of part of the experience requirements).
• Preferred: Medical Assistant training program.
• Preferred: Medical Assistant Certification.
• 1–2 years of experience in a medical or behavioral health background preferred.
• Bilingual (English/Spanish).

Responsibilities

• Processes refill requests, medication issues and prior authorizations.
• Processes and monitors lab results.
• Makes client contact calls for customer service follow-up and complaint resolution.
• Manages prescriber schedules and meetings.
• Maintains client databases and scheduling of consumer appointments.
• Greets consumers and answers incoming calls; checks in/out.
• Verifies consumer eligibility/enrollment prior to appointment (AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D).
• Coordinates transportation and care in line with policies and clinical protocols.
• Performs general clerical duties as assigned by Front Office Supervisor/Program Director.

Skills

Clerical experience

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

• Bilingual (English/Spanish)

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Rep who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic 7th Ave OP team!

Job Preview At a Glance

The Front Office Representative will be responsible for processing medication refill requests, prior authorizations, and lab results. In addition, manages prescriber schedules and acts as a liaison between consumers, prescribers, and other clinical staff. MAs are encouraged to apply.

Location & Schedule

We are seeking a Front Office Representative to join our 7th Ave Outpatient Clinic! This is a full-time 40 hour per week position. Medical Assistants encouraged to apply!

Responsibilities

• Processes refill requests, medication issues and prior authorizations
• Processes and monitors lab results
• Makes requested client contact calls for customer service follow-up and complaint resolution
• Manages Prescriber schedules (blocking documentation time, meetings, etc.)
• Establishes, updates and maintains all client databases and scheduling of consumer appointments
• Maintains accurate, thorough, and current documentation of contact with consumers and services received/provided
• Coordinates transportation as clinically necessary/appropriate
• Coordinates care and needs in accordance with established policies, procedures and clinical protocols
• Schedules medication, counseling, and intake appointment.
• Completes intake referrals and screening.
• Calls to reschedule appointments when clinical staff are out unexpectedly.
• Performs general clerical duties for the clinic as requested/assigned by Front Office Supervisor, Program Director and/or Administrative Coordinator.
• Greets consumers and answers all incoming phone calls by third ring.
• Checks clients in/out.
• Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
• Processes transfer requests
• Collects client fees/copay

Qualifications

• High School Diploma or G.E.D required
• Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)

Preferred

• Completion of a Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred
• 1-2 years of experience in a medical or behavioral health background preferred
• Bilingual (English/Spanish)

Benefits

• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through Our Empowered Belonging Program, We’re Committed To

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.