Front Office Medical Assistant: Patient Care & Scheduling

Southwest Behavioral Health Services; Flagstaff (AZ); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

3.3 weeks PTO first year

10 paid holidays

Low-cost medical, dental and vision

Short-term/long-term disability andlI

Life insurance for employees

40% company match up to 10% retirement

Tuition reimbursement program

Discount degree programs

Employee Assistance Program

Job summary

Southwest Behavioral and Health Services is seeking a Front Office Rep to support front and back office duties, scheduling, and patient coordination in Flagstaff. Responsibilities include check-in/out, appointment scheduling, insurance verification, and EMR data entry, under supervision of a Front Office Supervisor.

The role requires a high school diploma or GED and a Medical Assistant training program; MA certification is preferred.

Qualifications

• High School diploma or GED required.
• Completion of a Medical Assistant training program required; MA certification preferred.
• 1–2 years of experience in a medical or behavioral health background preferred.
• Requires prior clerical and/or customer service experience, preferably in a behavioral health or healthcare setting.
• Must maintain personal auto insurance per SBH guidelines.
• Fingerprint Clearance Card through the Arizona Department of Public Safety is required.

Responsibilities

• Confirms appointments 1–2 days prior for all medical, counseling, and intake appointments.
• Schedules medication, counseling, and intake appointment.
• Obtains vital signs for tele-med prescribers and PCP providers.
• Verifies client insurance eligibility/enrollment prior to appointment and collects copays.
• Completes shells in EMR system and intake referrals.
• May cover at SBH locations as required.

Skills

Customer service

Communication

Organizational skills

Scheduling

Education

High School diploma or GED

Medical Assistant training program

Medical Assistant Certification preferred

Job description

Southwest Behavioral and Health Services is seeking a Front Office Rep to support front and back office duties, scheduling, and patient coordination in Flagstaff. Responsibilities include check-in/out, appointment scheduling, insurance verification, and EMR data entry, under supervision of a Front Office Supervisor.

The role requires a high school diploma or GED and a Medical Assistant training program; MA certification is preferred.