Patient Access & Scheduling Specialist

Paycom; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Paycom in Phoenix is seeking an efficient front desk assistant to schedule patient appointments and support clinical staff. You will manage the calendar, verify demographics and insurance data, and route inquiries.

This role requires punctuality, attention to detail, and strong communication in English. Proficiency with Excel, Word, and Outlook is preferred, along with basic computer skills and HIPAA awareness. A professional demeanor and excellent customer service are essential.

Qualifications

• Detail oriented with a professional attitude and reliable work ethic.
• Strong management and organizational skills to support leadership.
• Ability to follow verbal and written instructions with clear grammar.
• Excellent English communication, both written and spoken.
• Proficient in basic to intermediate computer operations.
• Experience with Microsoft Excel, Word, and Outlook.
• Knowledge of HIPAA guidelines and state/federal regulations.

Responsibilities

• Schedule appointments for providers, including procedural visits.
• Verify patient demographics and insurance details in the system.
• Confirm appointments and answer patient questions.
• Direct patients, salespeople, and visitors to appropriate extensions.
• Enter and retrieve data accurately; adhere to safety and customer service standards.

Skills

Detail oriented

Professional attitude

Reliability

Office administration

Customer service

English communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Paycom in Phoenix is seeking an efficient front desk assistant to schedule patient appointments and support clinical staff. You will manage the calendar, verify demographics and insurance data, and route inquiries.

This role requires punctuality, attention to detail, and strong communication in English. Proficiency with Excel, Word, and Outlook is preferred, along with basic computer skills and HIPAA awareness. A professional demeanor and excellent customer service are essential.