Patient Front Desk Specialist - Scheduling & Billing

Paycom; Virginia (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Paycom is seeking a Front Desk Receptionist to be the first point of contact for patients in a clinical setting. You will greet, check in/out, schedule appointments, and handle basic billing questions while maintaining a clean, organized front desk.

You will manage multiple phone lines, verify IDs and insurance, process payments, and support daily front desk operations. Strong communication and customer service are essential, and the role is on-site with a daytime schedule.

Qualifications

• High school diploma or GED required; prior experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in MS Office, Teams, and scheduling systems.

Responsibilities

• Greet and check in patients and manage timely patient flow.
• Answer multiple phone lines and scheduling systems.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.

Skills

Strong communication

Active listening

Time management

Organizational skills

Detail-oriented

Customer service

MS Office

Teams

Scheduling systems

Education

High school diploma or GED

Tools

MS Office

Teams

Job description

Paycom is seeking a Front Desk Receptionist to be the first point of contact for patients in a clinical setting. You will greet, check in/out, schedule appointments, and handle basic billing questions while maintaining a clean, organized front desk.

You will manage multiple phone lines, verify IDs and insurance, process payments, and support daily front desk operations. Strong communication and customer service are essential, and the role is on-site with a daytime schedule.