Hybrid Patient Appointment Specialist

Mayo Clinic; Phoenix (AZ); Hybrid; USD 3,047,000 - 4,299,000; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Vision plan options

Pre-Tax Savings: HSA & FSAs

Competitive retirement package

Job summary

Mayo Clinic in Phoenix, AZ is seeking a Patient Appointment Services Specialist to independently create and schedule appointments within the electronic medical record for a multispecialty practice. You will gather patient demographics, verify information, advise on co-pays, referrals, and pre-service deposits to ensure timely, prepared visits.

This hybrid role requires excellent communication, multitasking, and the ability to navigate multiple systems while supporting patients, referring

Qualifications

• Must have 2+ years customer service in fast-paced settings.
• Healthcare or medical office experience preferred.
• Strong verbal and written communication; detail-oriented.
• Ability to problem solve and manage conflict calmly.

Responsibilities

• Create and schedule appointments in the electronic medical record for a multi-specialty practice.
• Advise patients on co-payments, referrals, and pre-service deposits to ensure on-time visits.
• Collect guarantor and insurance details to confirm patient eligibility.
• Navigate multiple systems and respond to patients and healthcare professionals efficiently.

Skills

Customer service

Multi-tasking

Verbal & written communication

Problem solving

Attention to detail

Teamwork

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office

EMR systems

Job description

Mayo Clinic in Phoenix, AZ is seeking a Patient Appointment Services Specialist to independently create and schedule appointments within the electronic medical record for a multispecialty practice. You will gather patient demographics, verify information, advise on co-pays, referrals, and pre-service deposits to ensure timely, prepared visits.

This hybrid role requires excellent communication, multitasking, and the ability to navigate multiple systems while supporting patients, referring