Patient Access & Scheduling Specialist

Baylor Scott & White Health; Pflugerville (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Baylor Scott & White Health is seeking a Scheduling Specialist to organize outpatient diagnostic procedures such as radiology and imaging. The role involves validating orders and capturing patient demographics and insurance details during scheduling calls.

The position emphasizes empathy, effective communication with patients, and adherence to productivity and data-entry standards in a fast-paced clinical environment.

Qualifications

• HS Diploma or GED equivalent.
• Less than 1 year of experience.
• Strong listening and communication skills are required.

Responsibilities

• Contacts patients or providers for outpatient diagnostic procedures.
• Contacts patients to schedule outpatient diagnostic procedures.
• Collects patient demographic and insurance information during scheduling call.
• Validates insurance is in network with the provider.
• Compiles patient information prior to scheduled procedure.
• Monitors inbound orders for validation and routing.
• Notifies affected department of schedule adjustments to prepare staff and equipment.
• Meets telephone metrics and productivity standards.

Skills

Listening skills

Interpersonal skills

Communication skills

Telephone etiquette

Empathy

Multi-tasking

Data entry

Typing

Computer literacy

Microsoft Office

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health is seeking a Scheduling Specialist to organize outpatient diagnostic procedures such as radiology and imaging. The role involves validating orders and capturing patient demographics and insurance details during scheduling calls.

The position emphasizes empathy, effective communication with patients, and adherence to productivity and data-entry standards in a fast-paced clinical environment.