Access Services Scheduling Specialist

Baylor Scott & White Health; Pflugerville (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Baylor Scott & White Health is seeking a Scheduling Specialist to organize outpatient diagnostic procedures such as radiology and imaging. The role involves validating orders and capturing patient demographics and insurance details during scheduling calls.

The position emphasizes empathy, effective communication with patients, and adherence to productivity and data-entry standards in a fast-paced clinical environment.

Qualifications

• HS Diploma or GED equivalent.
• Less than 1 year of experience.
• Strong listening and communication skills are required.

Responsibilities

• Contacts patients or providers for outpatient diagnostic procedures.
• Contacts patients to schedule outpatient diagnostic procedures.
• Collects patient demographic and insurance information during scheduling call.
• Validates insurance is in network with the provider.
• Compiles patient information prior to scheduled procedure.
• Monitors inbound orders for validation and routing.
• Notifies affected department of schedule adjustments to prepare staff and equipment.
• Meets telephone metrics and productivity standards.

Skills

Listening skills

Interpersonal skills

Communication skills

Telephone etiquette

Empathy

Multi-tasking

Data entry

Typing

Computer literacy

Microsoft Office

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Scheduling Specialist schedules outpatient diagnostic procedures like radiology and imaging. They validate outpatient orders and capture patient demographic and insurance information.

Essential Functions Of The Role

• Contacts patients or providers for outpatient diagnostic procedures.
• Contacts patients to schedule outpatient diagnostic procedures.
• Collects patient demographic and insurance information during scheduling phone call with provider or patient.
• Validates insurance is in network with the provider.
• Compiles patient information such as diagnosis, reason for procedure, medications, allergies and other applicable information prior to scheduled procedure.
• Monitors inbound orders to ensure validation and proper routing. This ensures patients are contacted promptly to schedule procedures.
• Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.
• Meet telephone system metrics and department productivity standards. This includes call length, answer time, and number of calls taken in a specific period.

Key Success Factors

• Must consistently meet performance standards of production, accuracy, completeness and quality.
• Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Maintain a professional demeanor in a stressful, emotional environment with behavioral health and suffering patients, including life/death situations.
• Must exhibit high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience