Patient Access & Care Specialist

Intermountain Healthcare Inc.; Henderson (NV); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health Parkway Clinic in Henderson, NV is seeking a Patient Service Representative to be the first contact for patients, greeting, checking in/out, and verifying information while delivering compassionate service.

You will handle phone and in-person communications, schedule appointments, document in the EMR, collect insurance info, and assist with forms and payments, contributing to a seamless patient experience.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provide courteous connections with patients by phone, in person, or via secure messaging.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Skills

Customer service

Communication

Interpersonal skills

PHI privacy

Data entry

Multilingual

Team collaboration

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health Parkway Clinic in Henderson, NV is seeking a Patient Service Representative to be the first contact for patients, greeting, checking in/out, and verifying information while delivering compassionate service.

You will handle phone and in-person communications, schedule appointments, document in the EMR, collect insurance info, and assist with forms and payments, contributing to a seamless patient experience.