Patient Access & Scheduling Specialist

Kennedy Medical Group, Practice, PC; Orlando (FL); On-site; USD 37,000 - 46,000; Full time

Job summary

Kennedy Medical Group, Practice, PC seeks a Central Scheduler to handle scheduling requests for patients using an automated call distribution system and protocols to efficiently schedule appointments and triage inquiries.

You will rely on EMR and telephony platforms to ensure first call resolution, accurate registration and easy access to Jefferson Health services, while demonstrating data accuracy and customer service to a large, diverse patient population.

Qualifications

• 1 year Previous related experience required.
• Analytical thinking and problem solving are required.
• Calendaring software proficiency needed.
• Customer interaction and service skills required.
• Ability to communicate effectively and clearly.
• Data capture and documentation skills essential.
• Leadership and teamwork abilities beneficial.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with Jefferson values.
• Schedule patient appointments and register patient across the Jefferson Health System.
• Utilize EMR to complete scheduling and registration, verify demographics and insurance.
• Coordinate referrals and ensure patient receives maximum benefits.
• Maintain data quality and achieve team performance targets.

Skills

Experience 1y

Analytical thinking

Calendaring

Customer interaction

Customer service mgmt

Decision making

Effective communications

Information capture

Leadership

Listening

Relationship management

Teamwork

Education

High School Diploma

Job description

Kennedy Medical Group, Practice, PC seeks a Central Scheduler to handle scheduling requests for patients using an automated call distribution system and protocols to efficiently schedule appointments and triage inquiries.

You will rely on EMR and telephony platforms to ensure first call resolution, accurate registration and easy access to Jefferson Health services, while demonstrating data accuracy and customer service to a large, diverse patient population.