Patient Access & Scheduling Specialist

Mille Lacs Health System; Onamia (MN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Life Insurance

Paid Time Off

Tuition Reimbursement and Scholarships

Retirement Plans

Disability Insurance (Long/Short Term)

Health Savings Account

Job summary

Mille Lacs Health System in Onamia, MN is seeking a Patient Access Specialist I to provide exceptional customer service, register patients, and coordinate scheduling across ambulatory and acute care settings.

The role emphasizes accurate data entry in HMS/MedHost, insurance verification, and frontline communication with patients, physicians, and staff. Two years of healthcare-related training and strong interpersonal skills are key requirements.

Qualifications

• High school diploma or GED required.
• At least 2 years post-secondary training in a healthcare-related field or equivalent.
• At least 1 year of experience working with the general public, preferably in a health care setting.
• Excellent interpersonal and communication skills.

Responsibilities

• Schedules patient's appointments to the most appropriate provider, place, and time.
• Accurately completes the appointment process in accordance with policies, procedures, and guidelines as established by MLHS.
• Verifies patient information for accuracy (i.e. demographics, insurance etc.).
• Provides monthly reporting as requested from scheduling reports.
• Monitors and changes provider/specialist schedules when appropriate.
• Acknowledges, greets, directs, assists patients and visitors when they present at the clinic.
• Register patients at time of visit.
• Operates switchboard to relay incoming calls, outgoing calls, and pages.
• Acts as the information source for all service areas.
• Provides specialist and primary patients with a reminder call one day prior to their scheduled appointment.
• Accepts billing payments/co-payments or directs billing questions to the financial representative. Sends money with final log to the business office.
• Prints and sends face sheets with patient demographics and insurance information to pre-registration person via interoffice mail.
• Enters information into HMS and MedHost.
• Routes all release of information requests to Onamia Health Information.
• Demonstrates knowledge and understanding of Insurance plans for proper admission.
• Calls for Triage prior to gathering insurance information for UC/ER visits.
• Verifies insurance for each UC/ER visit by going to the UC/ER rooms and gathering/registering patient information in person.
• Places a band on all patients by asking them to identify their name and date of birth.
• Fills out all proper in-patient forms and gathers signatures.

Skills

Interpersonal skills

Communication

Teamwork

Attention to detail

Organization

Education

High school diploma or GED

Post-secondary healthcare training

Public interaction experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Internet

Job description

Mille Lacs Health System in Onamia, MN is seeking a Patient Access Specialist I to provide exceptional customer service, register patients, and coordinate scheduling across ambulatory and acute care settings.

The role emphasizes accurate data entry in HMS/MedHost, insurance verification, and frontline communication with patients, physicians, and staff. Two years of healthcare-related training and strong interpersonal skills are key requirements.