Patient Access Specialist 1- (32 hours per period, Multiple Clinic Locations)

Mille Lacs Health System; Onamia (MN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Life Insurance

Paid Time Off

Tuition Reimbursement

Retirement Plans

Disability Insurance

Health Savings Account

Flexible Spending Account

Wellness Program

Service and Pharmacy Discounts

Employee Assistance Program

Job summary

Mille Lacs Health System in Onamia, MN is seeking a Patient Access Specialist I to deliver courteous service while registering patients, coordinating scheduling, and ensuring accurate demographic and insurance data. You will support scheduling across ambulatory and acute care, and serve as a point of contact for patients and staff.

The role requires strong communication, teamwork, and attention to detail, with duties covering front desk, appointment processing, and basic patient financial

Qualifications

• Must have a high school diploma or GED.
• Two years of post-secondary training in a healthcare-related field or equivalent experience.
• At least one year of experience working with the general public, preferably in healthcare.
• Excellent interpersonal and communication skills; knowledge of medical terminology.
• Ability to work in a team setting.
• Strong attention to detail, organization, and prioritization.
• Proficient with Word, Internet, PowerPoint, and Excel.

Responsibilities

• Schedule patient appointments with appropriate providers, places, and times.
• Complete the appointment process per MLHS policies and guidelines.
• Verify patient information for accuracy (demographics, insurance, etc.).
• Provide monthly scheduling reports as requested.
• Monitor and adjust provider schedules as needed.
• Greet and direct patients and visitors; assist at the clinic.
• Register patients at time of visit.
• Operate switchboard for calls and pages.
• Serve as a resource for service areas.

Skills

Interpersonal communication

Teamwork

Attention to detail

Computer literacy

Education

High school diploma or GED

Post-secondary healthcare training

Tools

Word

Internet

PowerPoint

Excel

Job description

Summary

The Patient Access Specialist I is responsible for providing excellent customer service by communicating with patients, physicians, and staff in a prompt, courteous, and helpful manner. The position is also responsible for accurate and efficient registration and admission of all patients seen at MLHS. The Specialist coordinates the provider's scheduling of patients in ambulatory care, acute care, specialty and other departments as directed.

Job Duties

• Schedules patient's appointments to the most appropriate provider, place, and time
• Accurately completes the appointment process in accordance with policies, procedures, and guidelines as established by MLHS.
• Verifies patient information for accuracy (i.e. demographics, insurance etc.).
• Provides monthly reporting as requested from scheduling reports.
• Monitors and changes provider/specialist schedules when appropriate.
• Acknowledges, greets, directs, assists patients and visitors when they present at the clinic.
• Register patients at time of visit.
• Operates switchboard to relay incoming calls, outgoing calls, and pages.
• Acts as the information source for all service areas.
• Provides specialist and primary patients with a reminder call one day prior to their scheduled appointment.
• Accepts billing payments/co-payments or directs billing questions to the financial representative. Sends money with final log to the business office.
• Prints and sends face sheets with patient demographics and insurance information to pre-registration person via interoffice mail.
• Enters information into HMS and MedHost.
• Routes all release of information requests to Onamia Health Information.
• Demonstrates knowledge and understanding of Insurance plans for proper admission.
• Calls for Triage prior to gathering insurance information for UC/ER visits.
• Verifies insurance for each UC/ER visit by going to the UC/ER rooms and gathering/registering patient information in person.
• Places a band on all patients by asking them to identify their name and date of birth.
• Fills out all proper in-patient forms and gathers signatures.
• Rotating Weekend schedule

Required Education And Experience

• Must have a high school diploma or GED required.
• Must have at least 2 years of post-secondary training in a healthcare-related field or equivalent experience.
• Must have at least 1 year of experience in working with the general public, preferably in a health care setting.
• Excellent interpersonal and communication skills. A broad range of medical terminology knowledge.
• Ability to work in a team setting
• Possession of attention to detail, organization, and prioritization skills
• Computer skills including Word, Internet, PowerPoint, and Excel.

Preferred Education And Experience

• Health care industry experience
• Health insurance knowledge

Company Benefits Overview

• Medical, Dental and Vision
• Life Insurance and Voluntary Life Insurance
• Paid Time Off
• Tuition Reimbursement, Discounts and Scholarships Programs
• Retirement Plans
• Long-Term and Short-Term Disability
• Health Savings Account
• Flexible Spending Account
• Wellness Program
• Service and Pharmacy Discounts
• Employee Assistance Program
• Holiday Pay
• Must demonstrate complete criminal background check as required by the State of MN and drug screening per MLHS policy.

Salary: $17.93 - $26.90 per hour