Patient Access & Scheduling Specialist

U.S. Department of Veterans Affairs; Odessa (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Family leave

Federal health benefits

Retirement plan

Job summary

U.S. Department of Veterans Affairs in Odessa, TX seeks an Advanced Medical Support Assistant (AMSA) to support access to care, coordinate outpatient appointments, and handle patient processing with a focus on service quality.

The role requires collaboration with diverse clinicians, strong organizational skills, and proficiency in CPRS and health portals to support efficient clinic operations.

Qualifications

• High school diploma or GED is required.
• U.S. citizenship is required.
• Proficiency in English both spoken and written.

Responsibilities

• Assist with scheduling and coordinating appointments across clinics.
• Collect and update demographic and insurance information.
• Provide patient processing and customer service support.
• Maintain appointment schedules and coordinate care access.
• Communicate with clinicians and staff to ensure timely care.

Skills

Collaboration

Prioritization

Communication

Customer service

CPRS familiarity

Medical terminology

Education

High school diploma / GED

Tools

CPRS

Job description

U.S. Department of Veterans Affairs in Odessa, TX seeks an Advanced Medical Support Assistant (AMSA) to support access to care, coordinate outpatient appointments, and handle patient processing with a focus on service quality.

The role requires collaboration with diverse clinicians, strong organizational skills, and proficiency in CPRS and health portals to support efficient clinic operations.