Patient Access & Scheduling Specialist

Team Member Services; Ocala (FL); Presencial; USD 23.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision Insurance from

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Descripción de la vacante

AdventHealth Ocala is seeking a patient registration professional to join our front office team. In this role you will warmly greet patients, collect demographics, verify insurance, and enter data into the registration and billing systems with accuracy and HIPAA compliance.

You will work in a fast-paced environment, communicating clearly with patients and staff, and ensuring timely appointments, payments, and pre-authorization where needed.

Formación

• High School Grad or Equiv (Required).
• 1+ year experience in patient registration or medical front office (Preferred).
• Knowledge of patient registration and billing practices required.

Responsabilidades

• Answer telephone calls promptly and courteously using the department procedures.
• Manage outgoing and incoming calls to minimize abandoned calls and patient wait time.
• Obtain pre-registration information from patients who call in, are contacted, or walk-in, ensuring all patient demographic, insurance, and intake information is complete and accurate.
• Enter patient information into the appropriate documentation system and departmental database according to departmental guidelines.
• Contacts patients referred via fax within one business day and follows up with patients who are a No Show or Cancel to scheduled appointments, notifying physicians of outcomes according to department policy.
• Verifies insurance benefits and prepares education charts as directed or assigned.
• Requests accounts for new and follow-up patients, sets up basic accounts, and collects and posts copayment or deductible payments from patients prior to class.
• Registers patients for education sessions based on diagnosis, special needs, and preferences, ensuring all information and signatures required for patient financial services and HIPAA compliance are obtained.
• Prepares complete account packets and ensures delivery to patient financial services (PFS) by the next business day, maintaining a log of cash, checks, and charges sent to PFS.
• Prepares daily patient account lists accurately for charge entry, ensuring all visits are reconciled prior to printing and listing all account numbers correctly.
• Accurately and efficiently enters charges for all services provided according to department guidelines.
• Other duties as assigned.

Conocimientos

Patient registration

Billing practices

Communication skills

MS Word

MS Excel

MS Access

People skills

Stress management

Typing 40 wpm

Educación

High School Grad or Equiv

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Access

Descripción del empleo

AdventHealth Ocala is seeking a patient registration professional to join our front office team. In this role you will warmly greet patients, collect demographics, verify insurance, and enter data into the registration and billing systems with accuracy and HIPAA compliance.

You will work in a fast-paced environment, communicating clearly with patients and staff, and ensuring timely appointments, payments, and pre-authorization where needed.