Patient Access & Scheduling Specialist

Mountain-Laurel-Medical-Center; Oakland (MD); On-site; USD 35,000 - 52,000; Full time

Job summary

Mountain Laurel Medical Center is seeking a detail-oriented Patient Access Clerk to manage day-to-day patient flow, scheduling, and front-desk duties within a community clinic. You will verify insurance, collect co-pays, and support the revenue cycle while maintaining excellent patient service.

Candidates should have a high school diploma or GED and at least three years of related experience, preferably in a medical setting, with strong computer and HIPAA knowledge.

Qualifications

• Proven ability to deliver exceptional customer service.
• Strong communication with patients and staff.
• Ability to learn and use EMR/PM systems.
• Attention to detail in data entry and billing.
• Respect for patient privacy and HIPAA rules.

Responsibilities

• Enter patient information in PM system and verify insurance eligibility.
• Determine sliding fee eligibility and input payer codes accurately.
• Check-in/out patients and collect co-pays; post payments daily.
• Answer phones, route calls, and document in EMR.
• Schedule appointments per MLMC guidelines and triage when needed.
• Communicate with clinical team about patient arrival and schedule changes.
• Maintain knowlege of revenue cycle and collaborate with Billing Specialists.
• Support monthly provider schedules and maintain patient records.

Skills

Customer service

Communication

Computer literacy

Teamwork

HIPAA awareness

Education

High school diploma or GED

3 years related experience

Tools

Practice Management System

Job description

Mountain Laurel Medical Center is seeking a detail-oriented Patient Access Clerk to manage day-to-day patient flow, scheduling, and front-desk duties within a community clinic. You will verify insurance, collect co-pays, and support the revenue cycle while maintaining excellent patient service.

Candidates should have a high school diploma or GED and at least three years of related experience, preferably in a medical setting, with strong computer and HIPAA knowledge.