Patient Access Lead: Scheduling, Billing & Front Desk

Metro-Community-Health-Center; Pittsburgh (Allegheny County); On-site; USD 38,000 - 46,000; Full time

Job summary

Metro Community Health Center is seeking a dedicated Medical Receptionist to support patient scheduling, registration, and financial collections. The role includes maintaining accurate insurance data, creating patient charts in the EMR, and ensuring smooth front-desk operations for optimal patient flow.

The ideal candidate will have medical terminology knowledge, HIPAA training, and experience in a fast-paced, high-call-volume environment. A patient-focused, detail-oriented approach is essential.

Qualifications

• High School Diploma or equivalent.
• Knowledge of medical terminology and HIPAA.
• Completion of medical receptionist program or 1 year medical office experience.
• Ability to work in a fast-paced, high-call-volume environment.
• Strong data entry and scheduling skills.

Responsibilities

• Build relationships and provide excellent customer service.
• Counsel and support patients and families.
• Create new patient accounts and charts in the EMR.
• Verify and update patient insurance information.
• Collect co-pays, payments, and balances according to policy.
• Enter payments into the billing system.
• Check patients in and out for appointments.
• Answer phones and assist with scheduling needs; triage calls.
• Update demographics and insurance data in the system.
• Maintain compliance with policies, procedures, and HIPAA.
• Perform other duties as assigned.

Skills

Customer service

Relationship building

Phone handling

Data entry

Education

High School Diploma or equivalent

Medical receptionist training program

Tools

EMR system

Job description

Metro Community Health Center is seeking a dedicated Medical Receptionist to support patient scheduling, registration, and financial collections. The role includes maintaining accurate insurance data, creating patient charts in the EMR, and ensuring smooth front-desk operations for optimal patient flow.

The ideal candidate will have medical terminology knowledge, HIPAA training, and experience in a fast-paced, high-call-volume environment. A patient-focused, detail-oriented approach is essential.