Patient Access & Scheduling Specialist

Metro Community Health Center; Pittsburgh (Allegheny County); On-site; USD 34,000 - 42,000; Full time

Job summary

Metro Community Health Center is seeking a Medical Receptionist to support patient scheduling, registration, and billing for primary care services. The role involves collecting registrations, updating EMR charts, and ensuring accurate insurance data.

The candidate will handle co-pays, verify insurance, and assist patients with scheduling in a fast-paced environment while maintaining HIPAA compliance and high-quality customer service.

Qualifications

• High School Diploma or equivalent required.
• Medical receptionist or related program or 1 year medical office experience preferred.
• Knowledge of medical terminology and HIPAA compliance required.

Responsibilities

• Build relationships with patients and provide excellent customer service.
• Counsel and support patients and families as needed.
• Create new patient accounts using registration data in the EMR.
• Verify and update patient insurance and income information.
• Collect co-pays and payments per office policy.
• Enter payments and apply to balances in the system.
• Handle front-desk tasks and office equipment as directed.
• Check patients in/out for appointments and schedule needs.
• Answer calls and assist with scheduling and triage as needed.
• Update patient demographics and insurance details in the system.
• Ensure compliance with policies, procedures, and laws.
• Work in a fast-paced environment with high call volumes.

Skills

Customer service

Relationship building

Phone etiquette

Multitasking

Education

High School Diploma

Medical receptionist training

Tools

EMR system

Job description

Metro Community Health Center is seeking a Medical Receptionist to support patient scheduling, registration, and billing for primary care services. The role involves collecting registrations, updating EMR charts, and ensuring accurate insurance data.

The candidate will handle co-pays, verify insurance, and assist patients with scheduling in a fast-paced environment while maintaining HIPAA compliance and high-quality customer service.