Patient Access Specialist

Metro Community Health Center; Pittsburgh (Allegheny County); On-site; USD 34,000 - 42,000; Full time

Job summary

Metro Community Health Center is seeking a Medical Receptionist to support patient scheduling, registration, and billing for primary care services. The role involves collecting registrations, updating EMR charts, and ensuring accurate insurance data.

The candidate will handle co-pays, verify insurance, and assist patients with scheduling in a fast-paced environment while maintaining HIPAA compliance and high-quality customer service.

Qualifications

• High School Diploma or equivalent required.
• Medical receptionist or related program or 1 year medical office experience preferred.
• Knowledge of medical terminology and HIPAA compliance required.

Responsibilities

• Build relationships with patients and provide excellent customer service.
• Counsel and support patients and families as needed.
• Create new patient accounts using registration data in the EMR.
• Verify and update patient insurance and income information.
• Collect co-pays and payments per office policy.
• Enter payments and apply to balances in the system.
• Handle front-desk tasks and office equipment as directed.
• Check patients in/out for appointments and schedule needs.
• Answer calls and assist with scheduling and triage as needed.
• Update patient demographics and insurance details in the system.
• Ensure compliance with policies, procedures, and laws.
• Work in a fast-paced environment with high call volumes.

Skills

Customer service

Relationship building

Phone etiquette

Multitasking

Education

High School Diploma

Medical receptionist training

Tools

EMR system

Job description

Job Summary

This position is responsible for patient scheduling, registration, financial collections and the daily clerical support of the health center for the delivery of primary care to the patients and families of Metro Community Health Center.

Essential Functions

• Demonstrate a high level of skill at building relationships and customer service
• Provide counsel, support, advice, and support to patients and their families
• Create new accounts by collecting registration data from new patients and creating new patient charts within the EMR
• Maintain accuracy of patient insurance information with all new and recurring patient visits, including scanning all insurance cards and updating income verification form
• Collect all co-pays, payments and balances, as required by office policies
• Enter/apply patient payments to balances in computer system
• Maintain appropriate use of fax machine, copier and computer; as directed
• Check patients in and out for scheduled appointments
• Answers incoming calls from patients and assists patients with scheduling needs
• Triage calls within the department
• Obtain and enter new patient demographics; update patient information, as necessary, in the computer system to maintain accuracy for billing
• Obtain and verify patient insurance information (coverage and deductible) utilizing online tools or by contacting insurance companies
• Maintains compliance with all policies, procedures and laws
• Able to work in a fast-paced environment with high call volumes
• Other duties as assigned

Qualifications

Position Requirements

Education/Experience

• High School Diploma or equivalent is required
• Successful completion of a medical receptionist or related program or 1 year of medical office experience
• Demonstrated knowledge of medical terminology and HIPAA required