Patient Access & Scheduling Specialist

Tower Health; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Tower Health is seeking a Patient Services Representative to assist with patient registration, scheduling, and front-desk operations across its network. You will verify insurance details, handle preauthorizations, collect payments, and support clerical tasks to keep departments running smoothly.

Ideal candidates bring strong communication and multitasking abilities, comfortable with medical terminology and Microsoft Office tools, and a patient-centered approach in a fast-paced healthcare

Qualifications

• High School Diploma or GED, or relevant experience considered.
• Completes and maintains all competencies and trainings as required for role.

Responsibilities

• Register patients and schedule appointments.
• Provide customer service and clerical support.
• Verify insurance information and process preauthorizations.
• Collect copays and balance payments; scan documents into EMR.
• Maintain courteous communication with patients, families, and staff.
• Complete additional duties as assigned.

Skills

Customer Service

Excellent Communications

Interpersonal Skills

Detail Oriented

Multitasking

Organizational Skills

Microsoft Office Applications

Multi Line Telephone

Medical Terminology

General Clerical Skills

Education

High School Diploma or GED

Tools

Microsoft Office

EMR Systems

Job description

Tower Health is seeking a Patient Services Representative to assist with patient registration, scheduling, and front-desk operations across its network. You will verify insurance details, handle preauthorizations, collect payments, and support clerical tasks to keep departments running smoothly.

Ideal candidates bring strong communication and multitasking abilities, comfortable with medical terminology and Microsoft Office tools, and a patient-centered approach in a fast-paced healthcare