Patient Access & Scheduling Specialist

Tower Health; Reading (Berks County); Hybrid; USD 34,000 - 44,000; Full time

Job summary

Tower Health, a regional healthcare system, provides patient registration and scheduling services across its hospitals and clinics in Pennsylvania. The Patient Services Representative handles customer service, insurance verification, copays, and EMR scanning to support efficient department operations.

Role requires friendly, courteous communication with patients, families, vendors and physicians, and may include additional responsibilities as assigned to ensure smooth workflow.

Qualifications

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Responsibilities

• Register patients and schedule appointments.
• Verify insurance information and process preauthorizations.
• Collect copays and account balance payments.
• Scan documents into EMR and perform other clerical tasks.
• Maintain courteous contact with patients, families, community, vendors, coworkers and physicians.

Skills

Patient services skills

Customer service skills

Detail oriented

Excellent communications

Excellent interpersonal

General clerical

Medical terminology

Microsoft Office

Multiline telephone

Multitasking

Organizational skills

Education

High School Diploma or GED

Tools

EMR system

Microsoft Office

Job description

Tower Health, a regional healthcare system, provides patient registration and scheduling services across its hospitals and clinics in Pennsylvania. The Patient Services Representative handles customer service, insurance verification, copays, and EMR scanning to support efficient department operations.

Role requires friendly, courteous communication with patients, families, vendors and physicians, and may include additional responsibilities as assigned to ensure smooth workflow.