Patient Access & Scheduling Specialist

Mass General Brigham Incorporated; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Mass General Brigham Incorporated seeks an administrative and clinical support professional to assist with scheduling, check-in/check-out, and patient communications at Martha's Vineyard Hospital, Inc. The role involves coordinating care, managing referrals, and maintaining accurate patient information under HIPAA guidelines.

Ideal candidates have a high school diploma, 0–1 year in a medical setting, and familiarity with Microsoft Outlook and Excel; Epic experience is a plus.

Qualifications

• Education: High School Diploma or Equivalent. Can this role accept experience in lieu of a degree? No.
• Experience in customer service; 0–1 year in a medical office or health care setting; Epic experience preferred.

Responsibilities

• Perform routine administrative and clerical duties in a clinical service or physician practice office.
• Verify and update patient demographics and referral information for appointment scheduling.
• Handle check-in/check-out duties including copay collection and insurance eligibility checks.
• Manage appointment requests and maintain appointment records.
• Coordinate care with other departments as needed; support care coordination and scheduling optimization.

Skills

Customer service

MS Outlook

Excel

Communication

Teamwork

Education

High School Diploma or Equivalent

Tools

Epic

Job description

Mass General Brigham Incorporated seeks an administrative and clinical support professional to assist with scheduling, check-in/check-out, and patient communications at Martha's Vineyard Hospital, Inc. The role involves coordinating care, managing referrals, and maintaining accurate patient information under HIPAA guidelines.

Ideal candidates have a high school diploma, 0–1 year in a medical setting, and familiarity with Microsoft Outlook and Excel; Epic experience is a plus.