Patient Access & Front Desk Specialist

Carle Health; Bloomington (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health is seeking a Patient Services Representative in Bloomington, IL to coordinate daily clinic preparation, identify patients, check in/out, handle charge postings and cash management, and support basic appointment scheduling. The role emphasizes delivering a positive patient experience and accurate information to meet patient needs.

The ideal candidate will have basic computer skills, familiarity with office equipment, and the ability to navigate insurance coverage rules, with strong

Qualifications

• Basic computer skills
• General office equipment

Responsibilities

• Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
• Competent in telephone system, takes and delivers messages to physicians, nurses and others.
• Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
• Distributes all messages according to practice communication standards.
• Manages in-basket requests, referrals, work que activity, and incoming telephone calls.
• Proficient with insurance coverage rules and eligibility considerations; supports prior authorizations as needed.

Skills

Basic computer skills

General office equipment

Job description

Carle Health is seeking a Patient Services Representative in Bloomington, IL to coordinate daily clinic preparation, identify patients, check in/out, handle charge postings and cash management, and support basic appointment scheduling. The role emphasizes delivering a positive patient experience and accurate information to meet patient needs.

The ideal candidate will have basic computer skills, familiarity with office equipment, and the ability to navigate insurance coverage rules, with strong