Patient Access & Scheduling Specialist

Bon Secours Mercy Health; Norfolk (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Comprehensive medical/dental/vision

Paid time off and parental/FMLA leave

Tuition assistance and professional开发

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative at the Ghent Station Medical Office Building to deliver exceptional patient care and seamless registration processes in Norfolk, VA.

The role focuses on registering patients, verifying demographics, obtaining insurance, scheduling, and supporting access to MyChart while ensuring accurate medical records and high-quality service for the community.

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration or healthcare preferred.
• Excellent communication and customer service skills.

Responsibilities

• Greet and register patients and verify demographics.
• Schedule appointments and manage patient flow.
• Explain financial options and collect patient payments.
• Verify insurance information and process admissions paperwork.
• Enter data accurately into the practice management system.
• Coordinate referrals and follow up on patient records.
• Assist patients with MyChart and online scheduling.
• Maintain confidentiality and comply with office policies.

Skills

Patient registration

Customer service

Communication skills

Scheduling appointments

Insurance verification

Cash handling

Records management

Referral coordination

MyChart

Education

High School Diploma or GED

Tools

MyChart

Revenue cycle software

Job description

Bon Secours Mercy Health is seeking a Patient Services Representative at the Ghent Station Medical Office Building to deliver exceptional patient care and seamless registration processes in Norfolk, VA.

The role focuses on registering patients, verifying demographics, obtaining insurance, scheduling, and supporting access to MyChart while ensuring accurate medical records and high-quality service for the community.