Patient Access Specialist II #Full Time #Remote

61st Street Service Corp; United States; Remote; USD 37,000 - 45,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

61st Street Service Corporation supports ColumbiaDoctors with administrative and clinical staff. The Patient Access Specialist II handles high-volume scheduling, insurance verification, and pre-registration to ensure smooth patient access and service delivery.

The role emphasizes accuracy, customer care, and collaboration within a call-center oriented environment, offering growth on the Call Center Career Ladder.

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years of relevant experience with medical terminology.
• Experience with scheduling complexity and related workflows.
• Excellent customer service, problem assessment, and communication skills.
• Proficient with Microsoft Office (Word & Excel).
• Associate's Degree or higher preferred.
• Prior high-volume call center experience preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Schedule appointment requests and perform outbound calls for Epic referrals.
• Communicate insurance participation, financial responsibility, and time-of-service policy.
• Obtain patients' insurance and demographic information in EPIC.
• Perform real-time insurance verification.
• Collect pre-registration information for Epic work queues.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Participate in team discussions for complex scheduling needs.
• Escalate issues to lead/supervisor/manager for resolution.
• Performs other related duties as assigned.

Skills

Customer service

Problem solving

Verbal/written communication

Microsoft Office

Scheduling experience

Bilingual (EN/ES) a plus

Education

High School Diploma or equivalent

Associate's Degree or higher preferred

Tools

EPIC scheduling system

Call center software

Job description

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors' practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Call Center Career Ladder!

Job Summary

The Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general department information. The Patient Access Specialists are experienced professionals that deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Responsibilities

• Schedule appointment requests and perform outbound calls to schedule Epic referrals.
• Communicates insurance participation, financial responsibility and time of service policy to patient population.
• Obtain patients' insurance and demographic information registered in EPIC.
• Perform real-time insurance verification.
• Collects pre-registration information to address Epic work queue accounts.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Facilitate team discussions regarding complex patient scheduling needs.
• Work on escalated cases with higher complexity as assigned. Escalate issues to lead/supervisor/manager for resolution.
• Performs other related duties as assigned.

Job Qualifications:

• High School Diploma or the equivalent required.
• Minimum of 3 years of relevant experience including proficiency in medical terminology. The incumbent must demonstrate a strong proficiency in a wide range of scheduling complexity and related workflows.
• Excellent customer service, problem assessment, and verbal/written communication skills.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required.
• Associate's Degree or higher preferred.
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus.

Hourly Rate Ranges: $27.42 - $33.81

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.