Patient Services Specialist I #Full Time

61st Street Service Corp; United States; On-site; USD 33,000 - 41,000; Full time

Job summary

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors, a large Northeast multi-specialty practice. The Patient Services Specialist I joins a department-based scheduling pod handling high volumes of patient inquiries to schedule diagnostics, referrals, and general information with a focus on excellent service.

Requirements include a High School Diploma or equivalent, 1 year of relevant experience with medical terminology, strong customer

Qualifications

• High School Diploma or the equivalent required.
• Minimum 1 year of relevant experience including proficiency in medical terminology.
• Excellent customer service and problem assessment skills.
• Strong proficiency in Microsoft Office Word & Excel and an ability to learn new systems.
• Prior high-volume customer service experience in a call center preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Schedule appointment requests
• Communicate insurance participation financial responsibility and time of service policy
• Obtain patients insurance demographic information and register in EPIC
• Perform real time insurance verification and interprets responses
• Escalates cases for resolution as appropriate
• Participate in team discussions about complex patient scheduling needs
• Address outstanding Epic work queue accounts
• Schedule Epic referral
• General faxing filing and mail sorting
• Provide support and back up coverage as needed
• Performs other related duties as assigned

Skills

High School Diploma

Medical terminology

Customer service

Call center experience

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office

EPIC

Job description

Top Healthcare Provider Network

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors This position will support ColumbiaDoctors one of the largest multi specialty practices in the Northeast ColumbiaDoctors practices comprise an experienced group of more than 2800 physicians surgeons dentists and nurses offering more than 240 specialties and subspecialties

Opportunity to grow as part of the Call Center Career Ladder

Job Summary

The Patient Services Specialist I is part of a department based scheduling pod that handles large volumes of inquiries and requests from patients and customers for accessassistance in scheduling diagnostic services physician referralsappointments and general department information The Patient Services Specialists are experienced professionals that deliver an exceptional patient experience through excellent customer service empathy and patience

Job Responsibilities

• Schedule appointment requests
• Communicate insurance participation financial responsibility and time of service policy
• Obtain patients insurance demographic information and register in EPIC
• Perform real time insurance verification and interprets responses
• Escalates cases for resolution as appropriate
• Participate in team discussions about complex patient scheduling needs
• Address outstanding Epic work queue accounts
• Schedule Epic referral
• General faxing filing and mail sorting
• Provide support and back up coverage as needed
• Performs other related duties as assigned

Job Requirements

• High School Diploma or the equivalent required
• Minimum of 1 year of relevant experience including proficiency in medical terminology
• Excellent customer service and problem assessment skills
• Strong proficiency in Microsoft Office Word & Excel or similar software is required and an ability and willingness to learn new systems and programs
• Prior high volume customer service experience in a call center environment is preferred
• Bilingual EnglishSpanish a plus

Hourly Rate Ranges

2430 3051

Note

Our salary offers will fall within these ranges based on a variety of factors including but not limited to experience skill set training and education

61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal state and local civil rights laws