Patient Access & Scheduling Specialist

Midwest Orthopaedics at RUSH; Naperville (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off and Paid Holidays

401(k) Savings Plan

Tuition Reimbursement

Employee Assistance Program (EAP)

Pet Insurance

Tax-Advantaged Accounts (FSA, HSA)

Job summary

Midwest Orthopaedics at Rush is seeking a full-time Patient Representative based at the outpatient clinic in Naperville, IL. You will manage patient check-in, collect co-pays, and verify information while delivering friendly, professional service in a fast-paced setting.

The role includes data entry in the Electronic Medical Record, guiding patient flow, and maintaining a courteous demeanor with staff and physicians. Schedule: Monday–Friday, no weekends or holidays.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service experience.
• Minimum 1 year in a medical office setting preferred.

Responsibilities

• Maintain high level of customer service during patient check-in and status updates.
• Oversee patient tracking in EMR, collect co-pays and ensure form completion.
• Verify and update patient information; scan new and returning records.
• Complete patient check-out, collect balances, and schedule return appointments.
• Maintain professionalism and positive demeanor with patients, peers, and physicians.
• Direct patient flow into exam rooms during clinic days.
• Measure and record vitals and document on charts.
• Ensure rooms are cleaned and stocked between patients and at day end.

Skills

Customer service

Team player

Fast-paced environment

Education

High school diploma or GED

Tools

Electronic Medical Record (EMR)

Job description

Midwest Orthopaedics at Rush is seeking a full-time Patient Representative based at the outpatient clinic in Naperville, IL. You will manage patient check-in, collect co-pays, and verify information while delivering friendly, professional service in a fast-paced setting.

The role includes data entry in the Electronic Medical Record, guiding patient flow, and maintaining a courteous demeanor with staff and physicians. Schedule: Monday–Friday, no weekends or holidays.